Terms & Conditions


This website and the other websites under the Natural Wigs Store domain is operated by Natural Wigs. Throughout the site, the terms "we", "us", and "our" refer to Natural Wigs. The terms "you", and "client" refer to you, the user. We offer this website, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our ‚ÄúService‚ÄĚ and/or "Use" and agree to be bound by the following terms and conditions (‚ÄúTerms of Service‚ÄĚ, "Terms of Use", ‚ÄúTerms‚ÄĚ), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms documentation carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services, purchase any products, or engage with the website in any manner. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new products, features, or tools which are added to the current pricing structure shall also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Section 1.0 - PURCHASE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your Services.

PAYMENT METHODS - We accept credit/debit cards, PayPal, and other such virtual payment methods (Amazon, Google, Apple) online. In-store, we accept, cash, credit/debit cards, cashier's checks, and money orders.

We DO NOT accept checks as well as any cryptocurrencies.


Section 2.0¬†‚Äď SHIPPING POLICY

Shipping Processing Time - It takes 2 weeks for production time after your payment has been processed, a tracking number will be provided to you by email once your product is ready to ship.

Free Shipping - If you receive a free shipping coupon, the free shipping coupon is usually 8-9 days after production time and is by USPS.

Expedited Shipping - For Expedited Shipping we use DHL, FedEx, and UPS. Shipping time will depend on your location and your shipping time will vary between 5-7 business days after production time. 

PO. Box & Military Base - At this time Natural Wigs can only ship to addresses inside the United States. And we can only ship to physical addresses. For local clients, we offer our pick up at the store service.

Sign for Delivery - We only offer the Sign for Delivery if the person you have signs for your package and you do not receive it, it will not be Natural Wigs' responsibility to replace your package.  We will ship to the correct address you have given us and we will not be responsible or held liable for your package if you do not receive it.

Multiple Items - Orders including more than one item may be shipped out separately and arrive on different days. We will inform the tracking number to you by email respectively.

Tracking Number - We send tracking number by email within 24-48 hours after your order is shipped out.  



All sales are Final on All Wigs and Products.

All sales are final on supplies including all liquid and tape adhesives. 

Quality Assurance: At Natural Wigs we take pride in our high levels of customer satisfaction. We maintain a very high level of quality control while ensuring that our customers receive excellent quality of human hair extensions and lace systems. All our hair products are derived directly from their country of origin and are prepared by some of the most skilled craftsmen in the industry. As part of our quality assurance measures, every order is thoroughly inspected before shipping in order to maintain the premium standard requirements of our customers. 

After purchase refunds/exchanges: We allow a 2 hour window after a purchase for a refund or an exchange. This is in place to cover the purchase if you made a mistake during the purchasing process.

After delivery refunds/exchanges: We only offer a refund if the product delivered is faulty and the customer has not tampered with the product. If the unit is faulty, you can return it to us within 72 hours and we will give you a refund to your account as soon as we receive it. We will not accept any returns or exchanges of any products if they are not in the original condition (see exact conditions list below). We suggest our customers to take advantage of our consultations, all the videos, photos & tutorials we have made showing our product before ordering, also to call us 803-772-1600 or email us so we can assist you in purchasing the perfect wig for you. If you order the wrong size, we cannot offer a refund. We are happy to assist you before purchasing to ensure you order the correct size, also we can measure your head for you at our store or we can video chat with you on how to measure your head.   


We, Natural Wigs, reserve the right to refuse an exchange. 


These are the exact conditions of us accepting the package back & offering a refund:

  • Wig must be in original condition (no lace cut, no holes, and hair not combed, for sanitary reasons)
  • If we receive the wig back with any problems and we can see you have worn it we will not refund you (this includes hair extensions)
  • If the wig is damaged in any way, we cannot offer a refund
  • Must ship back within 3 working days of receiving the wig
  • With other shipping companies, we cannot offer you a refund.
  • f the wig is returned without all of the packaging, we cannot refund¬†you:

Full packaging included the exact way you received it etc.

  • Box/packaging
  • Silk bag
  • Haircare booklet
  • Net/tags
  • Paper head for wig



Natural Wigs offers many accompanying services to make wig purchasing and application easier. These services, from time-to-time, may include:

  • Wig Shampooing and Conditioning
  • Wig Consultation
  • Curling/Styling
  • Under Wig Braiding


We provide a way to book the above services online with our booking widget. These services can be booked on MONDAY, SATURDAY, and SUNDAY. 

TUESDAYS - no appointments will be had, either online or instore.

WEDNESDAY, THURSDAY, and FRIDAY -  you can call to make your in store appointments for the above mentioned services as well as for Wig Application (which is not available via online booking).


Service Caveats

  • Wig Shampooing and Conditioning¬†- This service is for Natural Wig Hair ONLY as all Natural Wigs are covered under our Natural¬†Wig Hair Insurance once a wash is purchased (see below). We DO NOT cover damages for wigs without insurance, thus we¬†WILL NOT wash a non Natural Wigs wig because we cannot verify the quality¬†of an outside wig.¬†
  • Wig Consultation¬†- The consultation fee will go towards a same-day wig purchase. If more time is needed, there may be an additional fee. (See store for details)
  • Curling/Styling¬†- price is based on hair length and is subject to change
  • Under Wig Braiding¬†-¬†price is based on hair length and is subject to change
  • Wig Application¬†- When you bring your wig to be applied (Natural Wigs or non Natural Wigs), you must ensure the lace has not been cut or the wig was not previously washed or dyed, or any other manipulation of the hair that would compromise the quality of your wig and thus the install.


Natural Wig Insurance

When you purchase a wig wash with us, your purchase includes hair insurance. This is to ensure that if the wig is damaged during the washing process, you are covered. Natural Wigs will replace your wig under these circumstances:

  • We rip/tear/poke large holes in the lace¬†
  • We overprocess or otherwise chemically damage the hair
  • We cause the wefts to loosen beyond normal wear/tear


Promptness/Late Fees/Cancellations

Each service slot is reserved with a specific time frame. In order to provide timely service to all our customers, please be on time. If you are more than 5 minutes late, your appointment will be canceled and you will have to reschedule.

We require 24 hour notice for cancellations. If you do not show up to your appointment or do not reschedule or cancel your appointment within this window, you will be charged 50% of the service fee.

Our services and prices are subject to change.



We reserve the right to refuse service to anyone for any reason at any time.

To use the Service, you will need to register and create an account. Non-encrypted information collected to use the Service includes your full name, IP address, city, state, zip code, country, phone number, physical address, and email address. Encrypted information collected to use the Service may also include your password and credit/debit card information, whenever we accept payments from you.

You understand that your content (not including encrypted information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.



We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.



Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.



We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

It is your sole responsibility to ensure that no unauthorized person shall have access to your password or account. ¬†We encourage you to use ‚Äústrong‚ÄĚ passwords (passwords that use a combination of upper and lowercase letters, symbols, and numbers) to protect your account. We are not liable for any damages related to the theft of or your disclosure of passwords. You shall immediately notify us of any unauthorized use of your account or password or any breach of confidentiality. You are solely responsible for any damage resulting from the use of your account.


Section 10.0 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools‚ÄĚ as is‚ÄĚ and ‚Äúas available‚ÄĚ without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms.


Section 11.0 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.



If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, videos, pictures, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'submissions'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any submissions that you forward to us. We are and shall be under no obligation (1) to maintain any submissions in confidence; (2) to pay compensation for any submissions; or (3) to respond to any submissions.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.

You agree that your submissions will not violate any rights of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your submissions will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any submissions. You are solely responsible for any submissions you make and their accuracy. We take no responsibility and assume no liability for any submissions posted by you or any third-party.



You may access, control, and update your personal information by changing your settings in your account profile. By providing us with your email address, you consent to the use of that email address to issue Service-related notices to you, including any notices required by law. We may also use your email address to send you other messages, such as updates to the Service. You may not opt-out of these messages unless you cancel your account.

Our Privacy Policy applies to the use of the Service and its terms are made a part of the Terms by this reference. You understand that by using the Service you consent to the collection, use, and disclosure of your Personal Information and aggregate data as set forth in our Privacy Policy, and to have your Personal Information collected, used, transferred to, and processed in the United States. We cannot guarantee that unauthorized third parties will never be able to defeat our security measures. You acknowledge that you provide your information at your own risk.



Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, or offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.


Section 15.0 - PROHIBITED USES

In addition to other prohibitions as set forth in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.



We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of our products will be exactly as pictured or described, as results may vary.

You agree that from time to time we may remove any service or product for indefinite periods of time or cancel the service or product at any time, without notice to you, unless otherwise stated in these Terms.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Natural Wigs Store, our directors, officers, employees, affiliates, agents, contractors, interns, ambassadors, representatives, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.



You agree to indemnify, defend and hold harmless Natural Wigs Store and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


Section 18.0 - SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.



The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.



These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Carolina.

The Service is operated and controlled from its facilities in the United States. Although the Service may be accessible worldwide, we make no representation that the Service or the materials on the Service are appropriate or available for use in locations outside the United States and thus accessing the Service from territories where its use is illegal is prohibited. Those who access or use the Service from other jurisdictions do so at their own will and are entirely responsible for compliance with all applicable United States and local laws and regulations. You may not use the Service if you are a resident of a country embargoed by the United States, or are a foreign person or entity blocked or denied by the United States government. Unless otherwise explicitly stated, all materials found on the Service are solely directed to individuals, companies, or other entities located in the United States.



Questions about the Terms should be sent to us naturalwigs@naturalwigsstore.com or call us at (803)-772-1600.

Mail to:

Natural Wigs

1722-C Broad River Rd

Columbia, SC. 29210

 Updated on 11.5.19